Australia Online Banking
The first time you access Investec online banking, you will be required to enter your client number, password and security code, as well as the VIP credential ID number printed on your card. If you are using a VIP credential on your mobile phone, your VIP credential ID number will be displayed on your phone screen when you open the VIP Access application. Read more about the mobile phone VIP credential.
Next time you login
Once you have registered you will not be required to enter your VIP credential ID number each time you log in.
How do I apply for Investec online banking?
What functionality is offered by Investec online banking?
With online banking you can:
- view multiple accounts, balances and transaction history
- make same day and future dated payments and transfers with BPAY and Pay anyone. BPAY allows you to pay your bills quickly and securely. Look for the BPAY logo on your bill. Pay anyone enables you to set up new payees and make EFT payments from your Investec account to any Australian financial institution as long as you have the account name, account number and BSB
- set daily transfer and payment payee limits on your account so you are always in control of how much can be paid to your payees (subject to your daily limit)
- manage your account closely with the ability to set up multiple signatories for payments and transfers
- transact online with peace of mind with sophisticated security features like VeriSign authentication on log in and security code validation to set up new payees
You can also use your mobile phone to do your banking with Investec. It’s simple, easy to use and allows you to view your balances and transaction history as well as make payments to trusted payees and transact anytime, anywhere.
What happens when I log on to Investec online banking for the first time?
The first time you access Investec online banking, you will be required to enter your client number, temporary password and security code, as well as the VIP Credential ID number printed on your card or displayed on your phone. By activating the VIP Credential ID Number, your security code is matched to your Investec online banking account, enhancing protection from unauthorised access.When you have successfully activated your VIP Credential you will no longer be required to enter the VIP Credential ID number when you subsequently access Investec online banking.
What is my temporary password?
When you contacted Investec to register for Investec online banking, we sent you a temporary password by SMS. You should only use this temporary password the first time you access Investec online banking. You will then be prompted to change your password and should ensure you keep your password secret.
Please remember, a password should be memorable, but very hard for someone else to guess. Characters are limited to those on the on-screen keypad and symbols are not allowed. Be sure not to use your name or the name of someone in your family. Do not use the same password for internet banking as you do for other non-financial websites.
Where and how do I log on to Investec online banking?
Simply click on the login button to access your online account or click here. Each time you access Investec online banking, you will be required to enter your client number and two levels of authentication: your password and a unique security code.
1. Client Number
Please enter your Client Number using the numbers on your keyboard. It is not possible to enter your Client Number using the on-screen keypad.
Please enter your Password by clicking on the corresponding keys on the on-screen keypad with your mouse.
3. Security Code
Please press the button on your VeriSign security card or generate a new security with your mobile security token. Then enter the new security code shown on your card or phone. Enter the security code using the computer's keyboard. It is not possible to enter the security code using the on-screen keypad.
How do I generate a security code?
Using the VIP Credential:
The VeriSign Identity Protection (VIP) Credential generates a unique security code each time you press the button on the card. The unique security code is to be entered in addition to your client number and password each time you log into Investec online banking. A security code should only be generated from your VIP credential when required. Unnecessary generation of security codes may render them invalid and prevent access in the future. Please note that each security code may only be used once.
Using the Mobile Phone VIP Credential:
By downloading the VeriSign Identity Protection (VIP) Access application from the URL sent to you via SMS, you will have installed a VIP Credential on your mobile phone. This VIP Credential generates a unique security code which is displayed on your phone each time you open the VIP Access application.
This unique security code is to be entered in addition to your client number and password each time you log into Investec online banking. Please note that each security code can only be used once. The security code is valid for 30 seconds and a new security code will be generated every 30 seconds until you exit the VIP Access application.
Your security code must be valid at the time you click the ‘Log in’ button. If you have not entered all the required details prior to the security code changing, please wait for the next security code to be generated and enter this new code to ensure successful log in.
What should I do if I enter invalid information and my account is locked?
For your protection and to prevent unauthorised access, in certain instances you may find that you will not be able to access Investec online banking successfully. Your password or VIP Credential may need to be reset. If this occurs, please contact the Investec Client Service Centre on 1300 160 160 for assistance.
How do I keep my VIP Credential safe?
It is important to keep your VIP Credential safe. Do not write any identifiable information on it or store it near other information that could be used to access your account. Your VIP Credential is not waterproof and should not come into contact with water.
When you first access Investec online banking, you will be prompted to review, acknowledge and accept the terms and conditions applicable to this service, including those contained in the VeriSign Identity Protection End User Agreement applicable to your VIP Credential.
What if I get a new mobile phone?
If you use a VIP Credential on your mobile phone and replace your mobile phone or are having difficulty using the VIP Access application, please contact the Investec Client Service Centre on 1300 160 160 who will facilitate a new application download. In this instance you will need to complete the VIP Credential registration process again to register the new VIP Credential with your Investec online banking account.
What should I do if I lose or damage my VIP Credential card?
Contact the Investec Client Service Centre on 1300 160 160 for a replacement VIP Credential card (+61 2 9293 2121 if outside Australia). You will need to complete the VIP Credential registration process again to register the new VIP Credential with your Investec online banking account.
What is the lifespan of my VIP Credential?
The battery provided in your VIP Credential has a lifespan of approximately three years. Frequent generation of codes will reduce the battery's lifespan.