Australia Online Banking
Getting Started
First-time users
Click on the Register button if you are a first-time user.
The first time you access Investec Online Banking, you will be required to enter your client number, password and security code, as well as the VIP Credential ID number printed on your card.
Mobile phone VIP Credential
If you are using a VIP Credential on your mobile phone, your VIP Credential ID number will be displayed on your phone screen when you open the VIP Access application. Read more about the Mobile phone VIP Credential (3mb-PDF)
VIP Credential ID number
By entering your unique VIP Credential ID number, your VIP Credential will allow you to be linked to your Investec Online Banking account, giving you additional protection against unauthorised access.
Next time you login
After your first-time registration, you will not be required to enter the VIP Credential ID number when you subsequently access Investec Online Banking.
Find out more about the temporary password, security code and logging onto Investec Online Banking.
Setting up your
Online Banking
Please contact the Client Service Centre for further information
1300 160 160 or
+61 29293 2121
(outside Australia)
First time user?
Please click on the register button. If you need help contact the Investec Client Service Centre.
Phone within Australia:
1300 160 160
Outside Australia:
+61 2 9293 2121
Email: clientservice@investec.com.au
Hours of operation: 8.30 am - Midnight Monday to Friday (excluding public holidays)
FAQ
How do I apply for Investec Online Banking?
You must be an existing Investec account holder to apply for Online Banking. If you are an existing account holder and would like to register for Online Banking click here.
If you are not an existing Investec account holder and would like to open an account, click here to read the Product Disclosure Statement. You will need to complete the Account Application Form to obtain one of our products. Once you become an account holder you may register for Online Banking.
What functionality is offered by Investec Online Banking?
By using Investec Online Banking, you will be able to:
- View all your accounts on one screen
- Check your account balances
- Download statements
- Transfer funds between your Investec account(s) and designated account(s)
What happens when I log on to Investec Online Banking for the first time?
The first time you access Investec Online Banking, you will be required to enter your client number, temporary password and security code, as well as the VIP Credential ID number printed on your card or displayed on your phone. By activating the VIP Credential ID Number, your security code is matched to your Investec Online Banking account, enhancing protection from unauthorised access.When you have successfully activated your VIP Credential you will no longer be required to enter the VIP Credential ID number when you subsequently access Investec Online Banking.
What is my temporary password?
When you contacted Investec to register for Investec Online Banking, we sent you a temporary password by SMS. You should only use this temporary password the first time you access Investec Online Banking. You will then be prompted to change your password and should ensure you keep your password secret.
Please remember, a password should be memorable, but very hard for someone else to guess. Characters are limited to those on the on-screen keypad and symbols are not allowed. Be sure not to use your name or the name of someone in your family. Do not use the same password for internet banking as you do for other non-financial websites.
Where and how do I log on to Investec Online Banking?
Simply click on the login button to access your online account or click here. Each time you access Investec Online Banking, you will be required to enter your client number and two levels of authentication: your password and a unique security code.
1. Client Number
Please enter your Client Number using the numbers on your keyboard. It is not possible to enter your Client Number using the on-screen keypad.
2. Password
Please enter your Password by clicking on the corresponding keys on the on-screen keypad with your mouse.
3. Security Code
Please press the button on your VeriSign security card or generate a new security with your mobile security token. Then enter the new security code shown on your card or phone. Enter the security code using the computer's keyboard. It is not possible to enter the security code using the on-screen keypad.
How do I generate a security code?
Using the VIP Credential:
The VeriSign Identity Protection (VIP) Credential generates a unique security code each time you press the button on the card. The unique security code is to be entered in addition to your client number and password each time you log into Investec Online Banking. A security code should only be generated from your VIP credential when required. Unnecessary generation of security codes may render them invalid and prevent access in the future. Please note that each security code may only be used once.
Using the Mobile Phone VIP Credential:
By downloading the VeriSign Identity Protection (VIP) Access application from the URL sent to you via SMS, you will have installed a VIP Credential on your mobile phone. This VIP Credential generates a unique security code which is displayed on your phone each time you open the VIP Access application.
This unique security code is to be entered in addition to your client number and password each time you log into Investec Online Banking. Please note that each security code can only be used once. The security code is valid for 30 seconds and a new security code will be generated every 30 seconds until you exit the VIP Access application.
Your security code must be valid at the time you click the ‘Log in’ button. If you have not entered all the required details prior to the security code changing, please wait for the next security code to be generated and enter this new code to ensure successful log in.
What should I do if I enter invalid information and my account is locked?
For your protection and to prevent unauthorised access, in certain instances you may find that you will not be able to access Investec Online Banking successfully. Your password or VIP Credential may need to be reset. If this occurs, please contact the Investec Client Service Centre on 1300 160 160 for assistance.
How do I keep my VIP Credential safe?
It is important to keep your VIP Credential safe. Do not write any identifiable information on it or store it near other information that could be used to access your account. Your VIP Credential is not waterproof and should not come into contact with water.
When you first access Investec Online Banking, you will be prompted to review, acknowledge and accept the terms and conditions applicable to this service, including those contained in the VeriSign Identity Protection End User Agreement applicable to your VIP Credential.
What if I get a new mobile phone?
If you use a VIP Credential on your mobile phone and replace your mobile phone or are having difficulty using the VIP Access application, please contact the Investec Client Service Centre on 1300 160 160 who will facilitate a new application download. In this instance you will need to complete the VIP Credential registration process again to register the new VIP Credential with your Investec Online Banking account.
What should I do if I lose or damage my VIP Credential card?
Contact the Investec Client Service Centre on 1300 160 160 for a replacement VIP Credential card (+61 2 9293 2121 if outside Australia). You will need to complete the VIP Credential registration process again to register the new VIP Credential with your Investec Online Banking account.
What is the lifespan of my VIP Credential?
The battery provided in your VIP Credential has a lifespan of approximately three years. Frequent generation of codes will reduce the battery's lifespan.
What is the on-screen keypad?
For added online security the Password is entered by clicking the corresponding keys on the on-screen keypad. This protects your Password from malicious software which can record keystrokes see security.
How can I find out more about Investec Deposit Products and Services?
To find out more about Investec's products and services please click here.
Frequently Asked Questions
Please contact the Client Service Centre for further information
1300 160 160 or
+61 29293 2121
(outside Australia)
First time user?
Please click on the register button. If you need help contact the Investec Client Service Centre.
Phone within Australia:
1300 160 160
Outside Australia:
+61 2 9293 2121
Email: clientservice@investec.com.au
Hours of operation: 8.30 am - Midnight Monday to Friday (excluding public holidays)
Security
Investec places the highest priority on the security and confidentiality of your personal and financial information.
As the internet is a public medium, Investec implements strong security measures to ensure your interaction with our online services is as secure as possible. Please see below for more details of the Investec Online Banking security measures and other security information.
Why is online security important?
We place the highest priority on the confidentiality and security of our clients and their financial transactions. To help make your banking experience easier and more convenient, we offer the facility to manage your financial affairs via the internet.
As the internet carries with it risks such as viruses and hackers, we work to ensure that your interaction with Investec Online Banking is as secure as possible.
We continuously invest significant resources in maintaining the security of Investec Online Banking. Our infrastructure and protective technologies are reviewed constantly to ensure they meet our stringent security requirements.
As an Investec account holder, you will generally not be held liable for any unauthorised transactions on your account, provided that you and other authorised users on your account have met the following requirements:
- Compliance with Investec's Online Banking Terms and Conditions
- No knowing contribution to the loss
- No accountability in any way for the unauthorised transaction
You should refer to the Terms and Conditions for full details of when you will be liable for unauthorised transactions. As an example, you may be found liable for unauthorised transactions if you fail to take reasonable steps to secure your VIP Credential, client number and/or password and fail to notify us of any compromise in security within a reasonable timeframe.
Investec has adopted the Electronic Funds Transfer (EFT) Code of Conduct. These Terms and Conditions reflect the provisions of the EFT Code of Conduct where it applies to the banking services we provide to you. You should read the Terms and Conditions as your liability for losses arising from unauthorised transactions will be determined under the EFT Code.
We may send you emails from time to time however, we will never send you an email asking for your security information or log on details, or direct you to a web page that asks for this information.
We will never send you an email with a link to Investec Online Banking. We’ll always greet you personally, but fraudsters are unlikely to know your name.
If you think that a fraudster has your Investec Online Banking details, or that someone other than you has accessed your account using Investec Online Banking, please contact us immediately.
If you receive an email from an unknown source, or an email that contains unknown attachments or links, do not open the attachments or click on the links. Instead, delete all suspicious emails.
How to protect yourself online?
You play a critical role in protecting your online information. To stay secure online, please ensure you adopt the following best practices:
- Install a personal firewall to protect your computer while you are online. Hackers can infect home computers by connecting to the computer while you are surfing the internet. The best way to protect your computer from unauthorised connections from the internet is to install a personal firewall. The firewall sits between your computer and the internet and acts as a security guard, restricting what can enter and leave your computer. There are several products on the market: some free, some commercial.
Here are some popular products*:
www.mcafee.com
www.symantec.comw
ww.zonelabs.com
* None of the vendors noted on this webpage are specifically endorsed or recommended by Investec Bank.
- Use an anti-virus product, ensure that you run an anti-virus scan weekly and that the anti-virus software is updated regularly.
Antivirus products can also often scan for spyware and adware. The most common way to receive a virus is via an attachment to an email. Attachments may appear to be word documents, spreadsheets or pictures but can contain malicious viruses. You should use an anti-virus product to protect yourself and never open an attachment that has not come from a trusted source. There are many anti-virus products and some are available for home users free of charge.
Some popular choices are:
www.mcafee.com
www.symantec.com
www.avg.com
www.bitdefender.com
www.zonealarm.com
www.kaspersky.com
With any anti-virus product, it is important to keep it up-to-date. Most commercial products have a mechanism to update themselves automatically, others may need to be updated manually. Your anti-virus product should also be scheduled to run regularly in order to detect and clean out viruses on your computer.
- Do not open unsolicited emails as these could contain viruses. If you receive an unwanted email saying "reply to unsubscribe", ignore this. The sender uses this to confirm your email address is valid - and send you more emails.
- Never reveal your password to anyone and never write your password down anywhere. You should change your password regularly and avoid familiar names, numbers and places (such as birthdays and phone numbers). When you select a new password, don’t choose one that is similar to your old password. It is best to start over and choose new letters, numbers and special characters.
- Take account of any security information updates that we send you or publish on the Investec Online Banking website.
- Always end your Investec Online Banking session by clicking on the Log off menu item before closing the browser.
Investec Online Banking does have an automatic timeout feature for security purposes, but it is always recommended that you terminate your Investec Online Banking session once you have completed your online banking activities.
- Be wary of shoulder-surfers. Shoulder surfing refers to someone looking over your shoulder to get information.
- Protect your printed or physical information just like you would protect your valuables. Statements from financial institutions, stores and utility bills all contain information which can be used to impersonate you. Shred or destroy any personal documents that you do not need to keep.
- Make sure your operating system and browser are set to automatically receive and install security updates.
- Ensure that no one has unauthorised access to your computer.
- Do not leave any computer you are using to access Investec Online Banking unattended while you are logged on.
- Destroy or delete any documents or emails we send you that contain your security information or logon details.
- Never email, write down or tell someone your security information or logon details. The only time you will ever need to enter your Investec Online Banking user ID, password and secret is when you logon to Investec Online Banking at investec.com.au/online_banking for the first time.
- Disable or decline any on-screen prompt on your computer which asks if you wish the computer to remember any of your security information or logon details.
- Avoid using the same security information or logon details for different services.
General online security
As part of our commitment to your security, we offer clients a safe and secure environment in which to carry out online banking.
If you think that a fraudster has your Investec Online Banking details, or that someone other than you has accessed your account using Investec Online Banking, please contact us immediately.
To help you stay safe online, we have put together the following information about internet security.
Keystroke Logging
Criminals can capture information typed on a keyboard and use this data to commit fraud. Software key loggers can be either be installed directly on to a computer or delivered within an email message. As a precautionary measure, regularly update your anti-virus and firewall software and run a scan at least weekly.
Phishing
Phishing is the process of attempting to fraudulently acquire sensitive information such as PINS and passwords. This is carried out by e-mail or instant messaging and it often directs users to enter details at a fake website whose look and feel are almost identical to the legitimate one. Often these emails tell you that it is necessary to update or verify your customer account information and encourage you to click on a link in the email which takes you to a fake or spoofed website. Any information you enter on the fake website is captured by the criminals for fraudulent purposes.
We may send you emails from time to time. However, we will never send you an email asking for your security information or logon details, or direct you to a web page that asks for this information. We will also never send you an email with a link to Investec Online Banking. We know who you are so we will always greet you personally, but fraudsters are unlikely to know your name.
Spoofing
A spoofed website looks like a real website but is designed to steal login information. To check that you are using a legitimate website, refer to its Site Certificate. In modern browsers such as Internet Explorer 7 and Firefox 3, the security certification of a website will be visually indicated by a green bar at the top of your browser.
Trojans
Trojans, which take their name from the term “Trojan Horse”, are a type of computer virus that can be installed on your computer without your knowledge. Some Trojans seek to capture passwords entered on certain websites, by capturing keystrokes or taking screen shots of the sites you visit. This information is then sent to fraudsters over the internet. These frauds are not only related to online banking so ensure you use an up-to-date anti-virus product and that you run an anti-virus scan at least weekly.
Social Networking
Social networking has encouraged new ways to communicate and share information. However, the more information you give about yourself, the more vulnerable you become to fraud. To protect yourself, you should limit both the information that you provide about yourself online, and the ability for people to access this information without your express permission. Many people provide too much information such as their full names, email address, contact numbers, date of birth, plus intimate details such as favorite holidays, place names, father’s and mother’s names – everything a fraudster would need to try and impersonate you and gain access to more information about you.
Identity Fraud
Identity fraud involves fraudsters obtaining key pieces of your personal information that they use to pretend to be you. Fraudsters can use these personal details to obtain financial services products in your name such as credit cards, loans, state benefits and mortgages, and documents such as driving licences and passports. To protect yourself against identify fraud, assume that every piece of personal information that you hold – written or online – is of value to a fraudster.
Security glossary
Anti-virus software
Anti-virus software detects and deletes viruses that attempt to get on to your computer. The anti-virus program should be set up to update regularly to the latest version.
Encryption
Encryption is the conversion of data into a coded form that cannot be understood by unauthorised people or systems.
Hacker
A hacker is a person who uses a computer to break into other computers in order to steal, change or destroy information. To protect yourself from hackers you should install firewall software on your computer and keep it up-to-date.
Popular personal firewall software such as ZoneAlarm Internet Security Suite from Zone Labs, McAfee Internet Security Suite, or Norton Internet Security can help to protect your computer.
Secure Socket Layer ('SSL')
'SSL' is a method of coding that enables private communication between a web browser and a web server. Many web sites use 'SSL' to ensure customer information, such as banking details, is kept secure. You can tell if you are accessing a secure web site by checking the address bar along the top of your screen to ensure the address begins with ‘https’.
On most browsers, you should see an icon that looks like a closed padlock (indicating a secure session) on the address bar or at the bottom right-hand side of your screen.
Site certificate
Site certificates form an essential part of providing reassurance that the site you are visiting is genuine. A site certificate shows you that a secure connection has been established and secure communication can take place. It will also demonstrate that you are not being tricked into entering your details on a fraudulent website.
By clicking on the closed padlock of a secured site, either on the address bar or at the bottom rhs of the screen, you can view the certificate details.
Virus
A virus is a computer program that can embed itself into other programs on your computer, and may cause damage to your files. Email is a common way to spread viruses, and opening an unknown email can trigger the spread of the virus onto your computer.
"Investec places the highest priority on the security and confidentiality of your personal and financial information".
Please contact the Client Service Centre for further information
1300 160 160 or
+61 29293 2121
(outside Australia)
First time user?
Please click on the register button. If you need help contact the Investec Client Service Centre.
Phone within Australia:
1300 160 160
Outside Australia:
+61 2 9293 2121
Email: clientservice@investec.com.au
Hours of operation: 8.30 am - Midnight Monday to Friday (excluding public holidays)
Contact Us
| Phone within Australia: | 1300 160 160 |
| Fax: | 02 9293 2160 |
| Email: | clientservice@investec.com.au |
| Hours of operation: |
8.30 am - Midnight Monday to Friday (excluding public holidays) |
| Outside Australia: | +61 2 9293 2121 |
First time user?
Please click on the register button. If you need help contact the Investec Client Service Centre.
Phone within Australia:
1300 160 160
Outside Australia:
+61 2 9293 2121
Email: clientservice@investec.com.au
Hours of operation: 8.30 am - Midnight Monday to Friday (excluding public holidays)
